Delivery / Exchanges & Returns
1. Delivery time
-
France : 1 to 3 days delivery time.
(Free Shipping) -
Europe : 3 to 6 days delivery time.
(Free Shipping above 180€) - International (USA, ASIA...) : 6 to 9 days delivery time.
Certains retards peuvent survenir en raison du volume élevé de commandes actuel.
2. Return and Refund Policy
- If the size does not fit, we will exchange it.
- If you're not satisfied, we'll give you a full refund.
To request an exchange or refund, you have 14 days from receipt of your order. Please inform us by e-mail.
2.1 Returns procedure
- Visit the “Contact” page on https://www.weyzclothing.fr/pages/contact.
- Enter the order number and choose the “Exchange” or “Refund” option.
- For an exchange, specify the desired size.
3. Preparing the return parcel
- Return shipping costs are at the buyer's expense.
- Return address: Recto Verso pour WEYZ - 10 avenue des cures - 95580 Andilly - France.
- Include the desired size on the sheet or a copy of the invoice.
Obtain a dispatch note from the post office or the Colissimo website.
Attach the packing slip to the parcel with our address. - Drop off the parcel at a postal outlet within a few days.
t4. Refund
- Receive your refund within 14 days of receipt of your parcel by our services.
- Note: For deferred debit accounts, the refund will appear on the next statement.
- You are responsible for return shipping costs for items sold and shipped by Weyz Clothing.
- Approximate delivery while stocks last.
5. Warranty
Weyz Clothing guarantees that the order will be carried out with care and diligence.
- Any Weyz product returned and deemed defective by the after-sales service will be replaced within 15 days.
- In the event of a defective product or delivery error on our part, we will bear the cost of shipping the “returned product”.
- The warranty does not cover normal wear and tear, damage caused by accident, neglect, abuse, failure to follow washing and ironing instructions, or damage resulting from exposure to excessive temperatures.
Best regards,
Direction Weyz Clothing.
Last updated on 09/01/2024